Shipping and Delivery

• 1. Service Areas We deliver products across India.


• 2. Delivery Time Delivery times may vary based on the delivery location and product availability. Estimated delivery time will be provided at checkout.


• 3. Dispatch Orders are typically dispatched within 1-3 business days after order confirmation.


• 3. Tracking Once your order is shipped, you will receive a tracking number via email/SMS to track the status of your delivery.


• 3. Shipping Charges Shipping charges are calculated based on the delivery address and the weight/volume of the products and will be displayed at checkout.

Delivery Process

• 1. Delivery Partner We partner with reputable courier services to ensure timely and safe delivery of your orders.


• 2. Delivery Attempts Our delivery partner will make two attempts to deliver your order. If delivery fails after these attempts, the order will be returned to us.


• 3. Delivery Address Please ensure that the delivery address is correct and complete. We are not responsible for orders delivered to incorrect addresses provided by the customer.

Special Conditions

• 1. Remote Areas Delivery to remote or rural areas may take longer than the estimated delivery time.


• 2. Public Holidays Delivery times may be affected during public holidays and festive seasons. We appreciate your patience during such times.


• 3.Unforeseen Circumstances We are not liable for delays caused by unforeseen circumstances such as natural disasters, strikes, or transport disruptions.

Return Policy

• 1. Return Window You can return most products within 15 days of delivery. Items must be unused, in original packaging, and with all tags intact.


• 2. Non-Returnable Items - Certain items, including personalized products, perishable goods, and items marked as non-returnable, cannot be returned.- Return/Refund can be only processed if user gets Damaged Product.


• 3. Return Process To initiate a return, please contact our customer service team at shuchi.gupta@magnusgifts.com or +9199100 83038 with your order details and reason for return. We will provide you with return instructions.

Conditions for Return

• 1. Original Condition Products must be returned in their original condition, including all packaging, accessories, and documentation.


• 2. Damage or Defects If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange for a replacement or refund as per your preference.

Refund Policy

• 1. Refund Method Refunds will be processed to the original payment method used for the purchase.


• 2. Refund Timeframe Refunds will be initiated within 7-10 business days after we receive the returned item and verify its condition.


• 3. Shipping Charges Original shipping charges are non-refundable unless the return is due to a defect or error on our part.


• 3. Promotional Items - If you return an item purchased during a promotion, your refund will be adjusted to reflect the promotional price.

Exchange Policy

• 1. Exchange Requests If you wish to exchange a product for a different size or color, please follow the return process and place a new order for the desired item.


• 2. Availability Exchanges are subject to product availability. If the requested item is not available, a refund will be processed.

Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

A-605, Pearl Height, Ramprastha Greens, Vasihali Ghaziabad-201010
shuchi.gupta@magnusgifts.com
+9199100 83038