1. Orders & Payments
Q: How do I place an order?
A: Simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to complete your order securely.
Q: What payment methods do you accept?
A: We accept credit/debit cards, UPI, net banking, and wallets.
2. Shipping & Delivery
Q: Do you offer international shipping?
A: Currently, we ship only within India. Stay tuned for international shipping updates!
Q: How long does delivery take?
A: Standard delivery takes 5-7 days. Delivery timelines may vary based on location.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email to monitor your package’s journey.
3. Returns & Refunds
Q: What is your return policy?
A: At Magnus Gifts, we want you to be completely satisfied with your purchase. We do not offer refunds, but we accept returns only if you receive a damaged product.
Q: How to Request a Return?
A: If you receive a damaged product, please contact us within 24 hours of receiving your order by emailing us at Inquiry@magnusgifts.com.
Include your order details, a description of the damage, and an unboxing video to help us assess the issue.
Return Conditions:
- We will only accept returns for products that are damaged upon arrival.
- The product must be returned in its original condition and packaging.
- Once we confirm the damage, we will send a replacement or resolve the issue accordingly.
4. Gifting & Customization
Q: Can I customize products in bulk?
A: Absolutely! We offer personalized bulk gifting options. You can book an appointment/call with our expert to get more details.
5. Account & Support
Q: Do I need an account to place an order?
A: Yes. However, creating an account lets you track orders, save addresses, and enjoy exclusive offers!
Q: How can I contact customer support?
A: You can reach us via email at Inquiry@magnusgifts.com or call at 9910083038.
Q: How can I raise a query?
A: You can click the "Raise a Query" button located at the top of the website.
