1. Order Processing

Orders will be processed within 24 hours of order placement (excluding weekends and public holidays). Once your order is shipped, you will receive a confirmation email with tracking details.

2. Shipping Methods & Delivery Time

We ship all orders using surface mode for safe and reliable delivery.

Estimated delivery time: 5-7 days (may vary based on location and courier service).

3. Shipping Delays & Issues

Delivery times are estimates and may be affected by unforeseen circumstances (e.g., weather, courier delays, or other external factors). For shipping delays, please email us at Inquiry@magnusgifts.com.

4. Incorrect Address

Please ensure your shipping details are accurate before placing an order. We are not responsible for orders delivered to incorrect addresses provided by customers.

5. Damaged or Defective Products

If you receive a damaged product, email us at Inquiry@magnusgifts.com within 24 hours of delivery.

Please provide a box opening video as proof to help us resolve the issue quickly.

6. Lost Packages

If your package is lost in transit, notify us, and we will coordinate with the shipping carrier to resolve the issue.

For any further inquiries, feel free to contact our customer support team at Inquiry@magnusgifts.com.