1. Orders & Payments

Q: How do I place an order?

A: Simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to complete your order securely.

Q: What payment methods do you accept?

A: We accept credit/debit cards, UPI, net banking, and wallets.

2. Shipping & Delivery

Q: Do you offer international shipping?

A: Currently, we ship only within India. Stay tuned for international shipping updates!

Q: How long does delivery take?

A: Standard delivery takes 5-7 days. Delivery timelines may vary based on location.

Q: How can I track my order?

A: Once your order is shipped, you’ll receive a tracking link via email to monitor your package’s journey.

3. Returns & Refunds

Q: What is your return policy?

A: At Magnus Gifts, we want you to be completely satisfied with your purchase. We do not offer refunds, but we accept returns only if you receive a damaged product.

Q: How to Request a Return?

A: If you receive a damaged product, please contact us within 24 hours of receiving your order by emailing us at Inquiry@magnusgifts.com.

Include your order details, a description of the damage, and an unboxing video to help us assess the issue.

Return Conditions:

• We will only accept returns for products that are damaged upon arrival.
• The product must be returned in its original condition and packaging.
• Once we confirm the damage, we will send a replacement or resolve the issue accordingly.

4. Gifting & Customization

Q: Can I customize products in bulk?

A: Absolutely! We offer personalized bulk gifting options. You can book an appointment/call with our expert to get more details.

5. Account & Support

Q: Do I need an account to place an order?

A: Yes. However, creating an account lets you track orders, save addresses, and enjoy exclusive offers!

Q: How can I contact customer support?

A: You can reach us via email at Inquiry@magnusgifts.com or call at 9910083038.

Q: How can I raise a query?

A: You can click the “Raise a Query” button located at the top of the website.